At Xpress Solutions LLC, your privacy and the confidentiality of your manuscript are always a priority. We are committed to protecting the information you share with us and maintaining clear, transparent practices regarding how your data is handled.

Information We Collect

We collect information when you fill out a form, request a quote, or contact us through our website.

The details you provide may include your name, email address, phone number and information about your manuscript or project.

We may also collect basic usage information automatically through cookies and tracking tools. This helps us understand how visitors use our site and supports website functionality, analytics and advertising services.

Purpose of Information Use

The information you share is used for the following purposes:

• To respond to your inquiry: We use your details to contact you about your project and provide the services you request.
• To improve our services: Your feedback helps us refine our processes and customer experience.
• To assist with customer support: Your information allows us to answer questions and provide project updates efficiently.
• To process requested services: Your information is only used to fulfill the services you have requested. It is not sold or transferred to outside parties for unrelated purposes.
• To send important updates: We may use your email to send project-related updates or respond to your questions.
• To support advertising and analytics: Basic tracking tools may be used to measure ad performance, website traffic and visitor behavior, as outlined in the Advertising & Cookies section below.

Protection of Your Information

We use reasonable security measures to protect your personal information. Access is limited to team members who need your information to complete your project.

Your manuscript and all materials you submit are treated as confidential. We sign a Non-Disclosure Agreement (NDA) with every customer to ensure your content remains protected.

Sensitive payment information is handled through secure, encrypted payment providers. We do not store credit card or financial data on our servers.

Use of Cookies

We use basic cookies to support website functionality, performance, analytics and advertising.

Cookies help us understand site activity and improve user experience. You may disable cookies through your browser settings if you prefer.

Advertising and Third-Party Tracking (Google Ads & Microsoft/Bing Ads)

Our website uses advertising tools provided by third-party platforms, including Google Ads and Microsoft Advertising (Bing Ads). These services may use cookies or similar tracking methods to:

• Show ads based on past visits to our website
• Measure ad performance
• Improve the relevance of ads you may see across the internet

These platforms may use anonymized identifiers from your browser or device to deliver more relevant ads.

You can opt out of interest-based advertising by visiting:

• Google Ads Settings
• Microsoft/Bing Ads opt-out pages
• Network Advertising Initiative (NAI) consumer opt-out page

These services maintain their own privacy policies that explain how they handle data collected through their tools. We do not have access to or control over the information collected by these advertising partners.

Disclosure of Information to Third Parties

We do not sell or share your personally identifiable information with third parties for their own marketing.

Your information may be shared only with trusted team members or service partners who assist with your project, and they must keep it confidential. We may also disclose information if required by law or as part of a legal process.

Advertising partners such as Google and Microsoft may collect non-personal technical data for ad delivery as described above.

Third-Party Links

Our website may include links to third-party websites. These external sites have their own privacy policies, and we are not responsible for their content or practices. We welcome any feedback regarding third-party links.

Virginia Online Privacy Protection Compliance

We comply with applicable privacy protection laws in Virginia and do not distribute your personal information to outside parties without your consent.

Online Privacy Policy Scope

This privacy policy applies only to information collected through our website and does not extend to offline interactions.

Terms and Conditions

Please review our Terms and Conditions for details on website use, service limitations and liability guidelines.

Your Rights and Opt-Out Choices

You have the right to request access to the personal information we hold about you, as well as to update, correct or delete that information, subject to any legal obligations that require us to retain certain data.

If you no longer wish to receive emails, updates or other communications from us, you may opt out at any time.

To request access, correction or deletion of your data, or to opt out of communications, please contact us at support@xpresssolutionsllc.com. We will review and process your request within a reasonable timeframe.

We respect your choices and will continue to protect any information we are required to keep for legal, accounting or operational purposes.

Changes to Our Privacy Policy

Xpress Solutions LLC may update this privacy policy as needed. Any changes will be posted on this page. Continued use of our website after updates means you accept the revised policy.

Contact Information

If you have any questions about this privacy policy or how your information is handled, please contact us:

Email: support@xpresssolutionsllc.com

Phone: 510-426-5429 , 805-635-2324

Address:
12950 Mandolin Lane
Woodbridge, VA 22192
United States

Thank you for choosing Xpress Solutions LLC. We look forward to supporting your publishing journey.